Fire Department Operations FAQ
- Am I charged by the fire department, if I call for help?
No. We are primarily funded by property taxes paid by property owners in our district. The exception is, hazardous materials response. Because of the extremely high cost involved, hazardous materials responses are usually billed to the responsible party or the property owner. Many times, insurance will pay for a hazardous materials response.
- Is the NE Teller County Fire Protection District a volunteer fire department?
Yes and No. We are a combination department. We employ a staff of 15, which includes a Fire Chief, an inspector, an administrastive assistant and 12 firefighters.
- Why are windows broken or holes cut in the roof during a fire?
As a fire burns, it moves upward, then outward. Breaking windows
and/or cutting holes in the roof (called ventilation) stops that damaging outward
movement and enables fire fighters to fight the fire more efficiently,
resulting in less damage to the structure in the long run.
- Why are holes cut in walls after a fire?
This is done so that the Fire Department is absolutely sure that the
fire is completely out, and that there is no fire inside the walls or other hidden
places. This is known as overhaul and it is an important part of the extingushment process.
- Why are vehicles cut into pieces after some accidents?
When access to patients is impeded by damage to the vehicle, it is much
faster and critical to patient survival to cut the roof, posts, steering wheel,
etc. to gain access. This is referred to as extrication. Extrication also prevents more damage to patients by removing the vehicle from the patient, rather than the patient from the vehicle.
- Why were firefighters in my house after I was evacuated?
It is sometimes necessary for crews to enter evacuated homes to
ensure that utilities are off, pets have been removed, and there are no other
- Is it possible to obtain a copy of an incident report?
Yes, a fire report is a public document and is available from the
NETCFPD via mail. When requesting a copy of the report, include
date of the incident, your name, address, the nature of and the location of the incident. Because of certain laws and regulations, medical reports my not be available or they may be censord to protect individuals identities.
Frequently Asked Questions and Tips For Recovering After a Catastrophic Loss
FIRST 24 HOURS
Contact local disaster agencies, such as American Red
Cross and Salvation Army. They will help with your
immediate needs, such as:
- Temporary housing, for you and your pets
- Other essential items
Contact your insurance agent/company. Make sure they have good
contact numbers besides your home.
- DO NOT re-enter the damaged site.
- DO NOT attempt to turn on the utilities. The emergency crews
will have turned them off for safety reasons.
- Stay behind the emergency ribbons that crews have placed around
the site. Porches, trees, etc., may have sustained damage that
would fail under weight or windy conditions.
- Food, medicines, and beverages exposed to heat, smoke, soot, and
water are not safe for consumption
LEAVING YOUR HOME
- Notify police that your home will be vacated.
- Ensure that emergency crews or others can safely board up windows
- Begin immediately to save all receipts related to the emergency.
They are critical to your reimbursement of expense, and to verify
your claim of loss on your income tax.
- If it’s safe to do so, try to locate your:
- driver’s licenses or Social Security cards
- insurance information
- medication information
- eyeglasses, hearing aids or other prosthetic devices
- valuables, such as jewelry, cash, credit cards, bank books
As soon as possible, make the following contacts concerning your relocation:
- insurance agent/company
- mortgage company (inform them of the emergency)
- family and friends
- children's school
- post office
- delivery services
- fire and police (if they don’t already know)
Don’t throw away anything until your insurance company has cleared
you to do so. This is critical to settling your claim.
DO NOT contract with anyone for repair or inventory until your insurance
company clears it first.
IF YOU’RE INSURED
Give notice of the emergency to your insurance agent/company, and follow their directions exactly.
Ask the advice of the insurance company as to clean-up and salvage of
your property and it’s contents. If you live in a rental property, your
insurance will only cover the contents. Your landlord will be contacted
regarding the structure. If you own a condo, you will contact the HOA
for coverage of the structure.
Find out, preferably in advance of an emergency, if your insurance will
require a detailed inventory and value of your property and if so, store
it in a safe place away from your property.
IF YOU’RE NOT INSURED
If you’re not insured, you will be relying on your own resources, and
help from the community. Private organizations that help with disaster
relief, such as American Red Cross and Salvation Army should be contacted
immediately, and can advise you on resources available for your
short term and long term needs.
There are companies that specialize in the restoration of fire/flood damaged
structures. Whether you or your insurer employs this type of service,
be clear on who will pay. Be sure to request an estimate of cost for
the work. Before any company is hired, check its references. These companies
provide a range of services that may include some or all of the following:
- securing the site against further damage;
- estimating structural damage;
- repairing structural damage;
- estimating the cost to repair or renew items of personal
- packing, transportation, and storage of household items;
- securing appropriate cleaning or repair subcontractors; and
- storing repaired items until needed.
REPLACEMENT OF VALUABLE DOCUMENTS AND RECORDS
||WHO TO CONTACT
||Department of Motor Vehicles—Powers
Branch, 5650 Industrial Place, Suite 100
Colorado Springs, CO (719-520-6240)
||Your bank as soon as possible
||Your agent as soon as possible
|Military and Discharge Papers
||National Personnel Records Center
Papers Military Personnel Records Center
9700 Page Boulevard
St. Louis MO 63132-5100
|| US Postal Office
300 W. South Ave.
Woodland Park, CO 80909 719-574-9279
|Birth, Death & Marriage Certificates
||State Bureau of Records in the state of birth, death, marriage, etc.
||Circuit court where decree was issued
|Social Security or Medicare Cards
||Social Security Administration
1049 N. Academy Blvd
Colorado Springs, CO 80909
||The issuing companies as soon as possible
|Titles or deeds
||Records department of city or county in which
the property is located
|Stocks and bonds
||Issuing company or your broker
|Income Tax Records
||Internal Revenue Service
24 hour Recorded Tax Assistance 800-829-4477
Federal Tax Questions 800-829-1040
|Auto Registration and Title Cards
|| Department of Motor Vehicles—Powers Branch
5650 Industrial Place, Suite 100
Colorado Springs, CO (719-520-6240)
|Prepaid Burial Contracts
||US Postal Office
300 W. South Avenue
Woodland Park, CO 80866-9998 (719-687-6179)
||Immigration & Naturalization Service
||Society or governmental agency of registry
||QWEST, customer service 1-800-1491-0118
||WHO TO CONTACT
IREA, 800 N Hwy 67, Woodland Park, CO 80863
Black Hills Energy, 24-hr cust. service 1-888-890-5554
||Contact your provider
American Red Cross
Pikes Peak Chapter
1040 S. Eighth Street
Colorado Springs, CO 80906
908 Yuma Street
Colorado Springs, CO 80909 (719-636-3891)
||Fred’s Towing 687-9313
J.E.T. Service 689-2325
Alpine Towing 748-3331
Randy’s Towing 596-6067
||The Lock Shop 687-2257
County Door and Hardware 687-2863
IN CASE OF PERSONAL INJURY
In the event that you, a friend, or family member is injured in the emergency,
you should follow certain procedures if the injury requires treatment beyond
the scene of the incident. Contact your company, health insurance, or agent if
it is your personal policy. You may be covered under your homeowner’s,
automobile, or health insurance. This would apply in the event of short or
long-term disability, also.
Information concerning the salvage and restoration of such items as clothing,
cooking utensils, electrical appliances, food, flooring and rugs, bedding,
leather and books, locks and hinges, walls and furniture can be obtained from
the U.S. Fire Administration, Federal Emergency Management Agency,
Washington, DC 20472 or through the internet at www.usfa.fema.gov/safety/
after.htm Additional information is also available from the Fire Center of the
University of Minnesota.